ExamCure learner help
Frequently Asked Questions
Find answers about ExamCure courses, learning materials, learner accounts, access periods, payments, refunds, technical support and healthcare examination preparation.
Review the relevant course page before purchasing because included resources, prices and access periods can vary between products.
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Category 1
About ExamCure
General information about ExamCure and its educational services.
What is ExamCure?
ExamCure is an independent online educational platform providing preparation resources for selected healthcare licensing, residency-entry, professional and board examinations.
Resources may include structured programmes, MCQ banks, mock examinations, explanatory notes, videos, crash notes and free samplers.
Is ExamCure affiliated with an examination or licensing authority?
No. Unless expressly and verifiably stated, ExamCure is not affiliated with, endorsed by or acting on behalf of a healthcare regulator, examination authority, professional board, Prometric, Pearson VUE or DataFlow.
Official application, eligibility, examination and licensing decisions must be confirmed directly with the relevant authority.
Who can use ExamCure?
ExamCure resources are designed for adult healthcare professionals, graduates, students and examination candidates. Available pathways may include doctors, nurses, dentists, pharmacists, laboratory professionals, rehabilitation professionals and allied-health candidates.
Does ExamCure provide medical advice?
No. ExamCure content is provided for educational examination preparation. It is not patient-specific medical advice and does not replace clinical supervision, current professional guidance or appropriate clinical judgement.
Category 2
Courses and learning materials
Questions about programmes, MCQs, mock examinations and free resources.
What is the difference between a programme and an individual course?
A complete programme may combine several preparation resources for one defined examination pathway. An individual course may focus on one resource, such as an MCQ bank, mock examination, study guide or set of revision notes.
Review the individual product page before purchasing to confirm exactly what is included.
What materials can an ExamCure product include?
Depending on the product, materials may include:
- educational practice questions;
- detailed explanations;
- timed mock examinations;
- video or written lessons;
- revision notes and study guides;
- downloadable resources where authorised; and
- learning-progress or completion functions.
Not every course includes every type of material.
Are ExamCure questions official or confidential examination questions?
No. ExamCure provides independently developed educational practice material. It does not provide confidential examination questions or content that candidates are prohibited from sharing.
Practice material is intended to support understanding and preparation rather than reproduce a secure examination.
How often is course content updated?
Update frequency varies by course, examination and the nature of the material. ExamCure does not promise a fixed monthly or annual update schedule unless that schedule is expressly stated for a specific product.
Where available, review the product page and course announcements for information about significant updates.
Examination requirements can change. Always verify current eligibility and examination information with the official authority.
Where can I find free ExamCure resources?
Browse the current ExamCure free-resource page for published free courses, samplers, MCQs and study resources.
Some free resources may require creation of a free learner account.
Can I download course resources?
Download availability depends on the individual product. Some materials may be accessed only within the learning platform, while others may include authorised downloads.
Downloaded materials remain for personal educational use and must not be copied, sold, publicly shared or redistributed.
Category 3
Accounts, access and technical support
Help with login, access periods, devices and technical problems.
How do I access a course after purchasing?
Use the email address associated with the purchase to sign in to your ExamCure learner account. Once payment and enrolment are confirmed, the purchased resource should appear in your learner dashboard.
Check your confirmation email and spam or junk folder when you do not see an expected message.
How long will I have access?
Access duration varies by product. The applicable period should be displayed on the product or checkout page before payment.
Do not assume that every course has the same access duration or that access continues indefinitely.
Can I share my ExamCure account?
No. Unless ExamCure expressly agrees otherwise in writing, each learner account is personal to one user.
Sharing login credentials may expose personal information and may result in account restriction or suspension under the ExamCure Terms and Conditions .
Can I use ExamCure on a phone or tablet?
ExamCure should work on supported modern browsers and suitable mobile devices, but compatibility can vary by activity, browser and device.
For the best experience:
- use an updated browser;
- enable cookies and JavaScript where required;
- use a stable internet connection;
- disable extensions that block essential platform functions; and
- use a larger screen for complex mock examinations where practical.
What should I do when a lesson or quiz does not load?
Try the following:
- refresh the page;
- sign out and sign in again;
- update or change your browser;
- clear the relevant browser cache and cookies;
- disable interfering browser extensions;
- test another device or network; and
- capture a screenshot that does not expose sensitive information.
When the problem continues, contact ExamCure and include the course name, activity name, browser, device and a clear description of the error.
I purchased a course, but it is missing from my account. What should I do?
Confirm that you are signed in with the same email address used for payment. Also confirm that the payment was completed rather than pending, declined or reversed.
Contact ExamCure with your account email, course name, purchase date and transaction reference when access is still missing.
Will ExamCure ever ask for my password?
No. Do not send your password, authentication code, complete card number, CVV code, card PIN or banking password through email, chat or a support form.
Security warning: ExamCure may request limited information to identify an account or transaction, but it does not need your password or complete payment credentials.
Category 4
Payments, refunds and course transfers
Information about prices, payment confirmation, duplicate charges and eligible requests.
How much do ExamCure courses cost?
Prices vary by course, programme, product type, access duration, currency and promotion. The applicable price should be displayed on the product or checkout page before payment.
Banks and payment providers may charge their own currency conversion or international-transaction fees.
What payment methods are accepted?
Available payment methods are those displayed during checkout. Options can vary by location, currency and payment-provider availability.
Do not send complete payment-card credentials directly to ExamCure.
My payment failed. What should I do?
Confirm that the payment information is accurate, sufficient funds are available and the bank has not blocked the transaction.
You may also try another available payment method or contact your bank. Contact ExamCure when payment was deducted but access was not provided.
I was charged twice. What information should I provide?
Contact ExamCure and provide:
- the email address used for payment;
- the course or programme name;
- the transaction dates;
- the payment references; and
- a screenshot showing only the relevant transaction information.
Hide complete card numbers, account balances and unrelated transactions before sending a screenshot.
Can I request a refund?
Refund eligibility depends on the time of the request, the product, the amount of content accessed or downloaded, the reason for the request and any mandatory rights under applicable law.
Review the ExamCure refund terms before submitting a request.
When the section link does not open correctly, use the main Terms and Conditions page .
I purchased the wrong course. Can it be transferred?
A course-transfer request may be considered when submitted within the applicable request period and when the original course has not been substantially used.
Transfers depend on availability, pricing differences and the conditions stated in the Terms and Conditions. Approval is not automatic.
How long does an approved refund take?
Approved refunds are normally returned through the original payment method. The time required for the amount to appear depends on the payment provider, bank and transaction method.
ExamCure cannot guarantee a bank’s processing time after a refund has been submitted.
Category 5
Examination and licensing information
Important limitations concerning eligibility, exam results and preparation outcomes.
Can ExamCure confirm whether I am eligible for an examination?
No. Eligibility is determined by the relevant examination, licensing or regulatory authority based on its current requirements and the applicant’s documents.
ExamCure may provide general educational information but cannot issue an official eligibility decision.
Does purchasing an ExamCure course guarantee that I will pass?
No. ExamCure does not guarantee an examination pass, a particular score, eligibility, professional licensing, employment, promotion or immigration outcome.
Results depend on factors including prior education, professional experience, study effort, preparation quality, examination conditions and individual performance.
Can ExamCure change or appeal my official examination result?
No. ExamCure does not control official examination results and cannot change, re-mark or appeal a result on your behalf.
Follow the official authority’s published review or appeal procedure where one is available.
Can ExamCure apply to an authority on my behalf?
ExamCure is an educational provider and does not ordinarily submit licensing applications, verify professional documents or contact an examination authority on a learner’s behalf.
Confirm application services and requirements directly with the relevant official authority.
How can I identify the correct ExamCure course?
Confirm all of the following before purchasing:
- your profession;
- professional level or specialty;
- country or jurisdiction;
- licensing or examination authority;
- exact examination name; and
- the product contents and access period.
Similar healthcare examinations may have different eligibility requirements, content outlines and professional scopes.
Further assistance
Still need help?
Contact ExamCure with a clear description of the issue. Whenever possible, use the email address associated with your account or purchase.
Contact ExamCureRelated pages: Courses · Free resources · Terms and Conditions · Privacy Policy · Cookie Policy
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