ExamCure Help Center

How Are ExamCure Access-Extension Requests Reviewed?

ExamCure course and programme access is provided for the access period attached to the specific product. If you need additional time, you can ask ExamCure Support to review an access-extension request.

Quick Answer
Access extensions are not automatic.
Requests require review and should not be considered approved until confirmed by ExamCure.

Can I Request More Access Time?

Yes. You can contact ExamCure Support and ask for your circumstances to be reviewed. Submitting a request, however, does not automatically extend your enrollment.

Whether an extension can be offered depends on the applicable product information, your enrollment and the circumstances of the request.

An Extension Is Not Guaranteed

Purchasing an ExamCure product does not create an automatic right to extend the original access period.

Do not rely on an extension until ExamCure Support has reviewed the request and you have received confirmation.

What Information Should I Provide?

To help ExamCure review your request, provide:

  • Your registered ExamCure email address
  • The exact course or programme name
  • Your purchase date, if available
  • Your current access status
  • The reason you are requesting additional access

What Happens After I Submit My Request?

1. Your Enrollment Is Identified

Support identifies the exact product and enrollment associated with your account.

2. The Product Access Terms Are Checked

Because access duration is product-specific, the original access information for your exact course or programme is checked.

3. Your Request Is Reviewed

The reason for the request and relevant enrollment circumstances can then be reviewed.

4. You Receive the Decision

If an extension or another option is available, ExamCure Support will confirm the outcome. Until then, no extension should be assumed.

What If My Access Has Already Expired?

You can still contact ExamCure Support and provide the exact product and enrollment details.

Support will review the request, but expired access does not automatically mean that the course can be reopened or extended.

What If I Think My Access Period Is Incorrect?

This is different from requesting an extension.

If you believe your account shows an incorrect expiry date, or you saw different access information when purchasing, contact Support and ask for an access verification.

If possible, include the product URL, purchase information and a screenshot of the conflicting access information.

Access Verification vs Access Extension

Access verification: You believe the access period on your account does not match the access period that should apply to your purchase.

Access extension: Your original access period is correct, but you are asking for additional time beyond that period.

Keep Your Account Information Safe

ExamCure Support may ask for your registered email, product name and purchase information. Never send your password, OTP, full payment-card number or CVV/security code.

Need More Time With Your Course?

Send ExamCure Support your registered email, exact product name, purchase details and reason for requesting additional access. Your request can then be reviewed.

Request an Access Review

Access-extension requests are subject to review and are not automatically approved.

Important

ExamCure access duration is product-specific. An access extension is not automatic and should never be considered approved until confirmed after review by ExamCure.

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