How to Contact ExamCure Support

Contact ExamCure Support when you need help with course selection, payments, access, enrollment, refunds, transfers, extensions or account issues.

When Should I Contact Support?

• You are unsure which ExamCure programme or course to choose
• You need help identifying the correct exam pathway
• You paid but cannot access your course
• Your course or programme is missing from your account
• You see conflicting price or access information
• You want to request a refund or course transfer review
• You want to request an access-extension review
• You have a technical or account issue

What Information Should I Include?

Providing the right information helps Support identify the issue faster.

• Your registered ExamCure email address
• The exact course or programme name
• Your profession
• Your exam or licensing authority, if relevant
• Your purchase date, if the issue concerns a paid product
• Your order or transaction reference, if available
• A short description of the problem
• A screenshot if it helps show the issue

If You Need Help Choosing a Programme

Tell Support:

• Your country or emirate
• Your profession
• Your intended professional title
• Whether your goal is licensing, residency entrance or another exam
• The authority or exam name, if you already know it

If Your Question Is About Payment or Enrollment

Include your registered email, product name, purchase date and transaction reference if available.

If you paid successfully but your course is missing, do not purchase the same product again until Support has checked the original transaction.

Never Send Sensitive Security Information

ExamCure Support does not need your password or full card credentials to investigate a support issue.

• Never send your ExamCure password
• Never send an OTP or verification code
• Never send your full payment-card number
• Never send your CVV/security code

What Can the Website Support Assistant Help With?

The ExamCure website support assistant can help with general questions, product guidance and common support issues using verified ExamCure information.

Requests requiring a commercial decision or account-specific action — such as refunds, transfers, access extensions or unresolved enrollment issues — may require human review.

Need Help Now?

Contact ExamCure Support and include the exact product, exam or issue so we can help you more efficiently.

Important

Providing complete and accurate information helps ExamCure Support identify the correct product, transaction or exam pathway. Sensitive authentication and full card information should never be shared with Support.