ExamCure Help Center

I Paid but Cannot Access My ExamCure Course

If your payment was successful but your course or programme does not appear, the issue may be related to account matching, enrollment, payment processing or the email address used during purchase.

Quick Answer
Check the account email first.
If payment succeeded and access is still missing, contact ExamCure Support.

Check These First

1. Confirm the Email Address

Sign in using the same email address that was used during purchase or enrollment. If you have more than one email address, make sure you are not logged in to a different account.

2. Check Whether the Payment Was Successful

Review your payment confirmation, receipt or transaction message. A pending or failed payment may not create an active enrollment.

3. Check Your Learning Area

Open your ExamCure account and check your enrolled courses or programmes. Make sure you are looking for the exact product you purchased.

4. Try Signing Out and Back In

If the enrollment was added recently, signing out and back in can help refresh your account view.

Common Reasons Access May Be Missing

  • The purchase was made with a different email address
  • The payment is still pending or did not complete successfully
  • The enrollment has not been linked correctly to the account
  • The wrong product or account is being checked
  • A technical enrollment issue needs manual review

Do Not Purchase the Same Product Again Yet

If you believe your first payment was successful, do not make a second purchase simply because the course is not visible. Contact ExamCure Support first so the payment and enrollment can be checked.

What Should I Send ExamCure Support?

To help us locate your purchase quickly, provide:

  • Your registered ExamCure email address
  • The exact course or programme name
  • The purchase date
  • Your order or transaction reference, if available
  • A screenshot showing successful payment, if helpful
  • A brief description of what you see when you sign in

What Should I Never Send?

ExamCure Support does not need your sensitive authentication or full card details to investigate an enrollment issue.

  • Do not send your account password
  • Do not send one-time passwords (OTPs)
  • Do not send your full payment-card number
  • Do not send your CVV/security code

What Happens After I Contact Support?

ExamCure Support can review the information you provide and check whether the issue relates to payment status, account matching or enrollment.

If manual action is required, the case can be escalated for human review. Apollo or automated support should not independently create a new enrollment, approve a refund or make another commercial adjustment without the appropriate review.

Payment Successful but Course Still Missing?

Contact ExamCure Support with your registered email, exact product name, purchase date and transaction reference so we can investigate your enrollment.

Contact ExamCure Support

Please do not submit another payment until the first transaction has been checked.

Important

A successful payment and an active enrollment are related but separate records. If payment succeeded and access is missing, contact ExamCure Support so the issue can be checked before you make another purchase.

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